Frequently Asked Questions

  • The National Disability Insurance Scheme (NDIS) is an Australian government initiative that provides support and funding to people with permanent and significant disabilities, to help them achieve their goals and live a fulfilling life. The NDIS is designed to give people with disabilities more choice and control over the supports they receive, and to provide funding for a range of services and equipment that can help them with daily living.

    The NDIS works by creating a personalised plan for each participant, based on their individual needs and goals. The plan outlines the types of supports and services the participant requires, and the funding available to pay for them. Participants can choose which service providers they want to use, and how they want to receive their supports (e.g. in-home, community-based, or through technology). The NDIS also provides support coordination services to help participants navigate the system and find the right services and providers.

    The NDIS is funded through a combination of Commonwealth and state/territory government funding, and is managed by the National Disability Insurance Agency (NDIA). To be eligible for the scheme, a person must have a permanent and significant disability that affects their ability to perform daily living activities, be under the age of 65, and be an Australian citizen or permanent resident.

  • To be eligible for the National Disability Insurance Scheme (NDIS) in Australia, a person must meet the following criteria:

    – Have a permanent and significant disability that affects their ability to perform daily living activities.

    – Be an Australian citizen, permanent resident, or hold a Protected Special Category Visa.

    – Be aged under 65 years at the time of application.

    – Live in Australia in an area where the NDIS is available.

    ** It's important to note that not all disabilities are eligible for the NDIS, and eligibility is determined on a case-by-case basis. The NDIA (National Disability Insurance Agency) assesses each person's eligibility by reviewing their disability-related support needs and the impact of their disability on their daily life. Once deemed eligible, participants work with the NDIA to create a personalised plan for the supports and services they require.

  • It is a lengthy process unfortunately. It is essential that medical practitioners complete detailed information regarding the functional impact of the disability. The NDIS website has a 28 page access request document that is required to be signed and completed in great detail.

    Along with your access request form, you’ll need to collect information about your disability, including medical reports, assessments, and any relevant documentation that supports your application.

    You may submit the form with any supporting documentation online, by mail, or in person to the NDIS.

    The NDIA (National Disability Insurance Agency) will assess your application and determine if you are eligible for the scheme. If you are eligible, you will be contacted to start planning your supports and services.

    It's important to note that the application process can take some time, and it's recommended to seek assistance from an NDIS support provider or advocate if needed. Additionally, the NDIS has different application processes for different age groups, so it's important to check the NDIS website for the most up-to-date information.

  • The NDIS benefits people with disabilities in Australia by providing them with more choice and control over their supports and services, improving their quality of life, creating a personalised plan, providing better access to services, increasing employment opportunities, and supporting families and carers with funding for supports and services such as respite care and support coordination.

  • Once a participant has an approved NDIS plan, they have several options for managing it.

    They can choose to self-manage their plan, meaning they take care of the financial management of their plan themselves. Alternatively, they can choose to have the National Disability Insurance Agency (NDIA) manage their plan, where the NDIA takes care of the financial management and administration of the plan.

    Another option is to have a support coordinator manage their plan on their behalf. A support coordinator can help the participant to understand and implement their plan, connect with service providers, and coordinate supports and services. The support coordinator can also help the participant to build their skills and confidence in managing their plan, with the ultimate goal of increasing their independence and control over their supports.

    Participants can also choose to have a registered plan management provider manage the financial aspects of their plan on their behalf, where the provider takes care of the financial management and administration of the plan, but the participant remains in control of choosing and directing their own supports and services.

    Finally, participants can choose to have a combination of the above options, with some parts of their plan self-managed, and others managed by the NDIA, a plan management provider, or a support coordinator.

  • The NDIS provides funding for a wide range of supports and services to help people with permanent and significant disabilities achieve their goals and live a fulfilling life. The supports and services available to a participant are determined by their individual needs and goals, as outlined in their personalised NDIS plan. Participants have the flexibility to choose which service providers they want to use, and how they want to receive their supports. NDIS does not fund everything and has some limitations and restrictions on funding, which may be discussed during the planning process.

    Some of these supports can include:

    Assistance with daily living: This includes help with personal care, such as showering and dressing, and support with household tasks, such as cleaning and cooking.

    Therapeutic supports: This includes supports from healthcare professionals, such as physiotherapists, occupational therapists, and speech therapists.

    Assistive technology: This includes equipment and devices, such as wheelchairs, communication aids, and home modifications.

    Community access: This includes support to access community activities, such as social events, recreational activities, and education.

    Employment supports: This includes support to find and maintain employment, such as job coaching, workplace modifications, and skills training.

    Support coordination: This includes assistance to help participants navigate the NDIS system, find the right providers, and manage their plan.

  • If an NDIS plan is not approved, the participant can request a review of the decision. The review process can involve a reconsideration of the decision by a different decision-maker, or an appeal to the Administrative Appeals Tribunal (AAT).

    During the review process, the participant has the opportunity to provide additional information or evidence to support their case. The review process can take some time, and the participant may not receive a decision immediately.

    If the participant's plan is still not approved after the review process, they may be able to access other supports and services through state or territory government programs, community organizations, or private providers. The NDIS can provide information and referrals to these services to help the participant access the supports they need.

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